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Email our team and we'll get back to you within 2 business days.
Support commitments
Response SLA
All support tickets receive a first response within 2 business days. Business and Enterprise plans include faster response tiers.
Status page
Live incident and uptime reporting is coming soon at status.varsaai.com.
Frequently asked questions
How do I connect Claude / ChatGPT / Copilot to VarsaAI?
In your workspace, generate a bearer token with the veriref scopes you need and add the endpoint https://mcp.varsaai.com/referencing as an MCP server in your LLM client.
What happens when I run out of credits?
The endpoint returns 429 rate_limited. You can top up or upgrade your plan at any time — new credits are available immediately.
Which sources can I verify against?
Life Sciences, Finance, Legal and Insurance sources are covered out of the box. See the docs for the full list.
Can I add my own private sources?
Yes — Pro and Enterprise plans support uploading approved internal documents to your workspace library.
Do you train models on my data?
No. Prompts, outputs and library content are never used to train foundation models.
How long does a verify run take?
Most runs complete in under 10 seconds. Long documents run asynchronously — poll verify_status with the run_id.
Is there an SLA?
Business and Enterprise plans include a 99.9% uptime SLA. See your order form for details.